R & P Carriages Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how R & P Carriages (“R & P,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use our services, communicate with us, or make a purchase from needatrailerpart.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information you provide directly to us, including:

• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Account login information
• Products purchased, returned, exchanged, or considered
• Order notes and delivery instructions
• Trailer, vehicle, axle, hitch, or product-fitment information you provide
• Photographs, measurements, part numbers, or other information submitted for fitment assistance
• Messages sent through our contact forms, service-request forms, email, telephone, text message, or social-media accounts
• Marketing and communication preferences
• Reviews, survey responses, or other content you voluntarily submit

Payment Information

When you make or attempt to make a purchase, payment information is collected and processed by Shopify and the payment provider selected during checkout. Depending on the payment method, this may include a payment-card number, billing details, expiration date, security code, or information associated with another payment service.

R & P Carriages does not directly store complete payment-card numbers on its own servers. Payment information is handled by Shopify and applicable payment processors according to their security and privacy practices.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect information about your device and use of the Site, including:

• IP address
• Browser type and version
• Device type and operating system
• General location derived from an IP address
• Time zone and language settings
• Pages, products, and links viewed
• Search terms and referring websites
• Dates and times of visits
• Interactions with advertisements, emails, forms, and Site features
• Shopping-cart and checkout activity
• Cookie identifiers and similar online identifiers

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, software development kits, and similar technologies to operate the Site, remember preferences, understand Site activity, prevent fraud, measure marketing performance, and provide relevant advertising.

These technologies may include:

• Essential technologies: Used to operate the Site, maintain security, provide shopping-cart and checkout functions, and remember privacy choices.
• Functional technologies: Used to remember selections and provide enhanced Site features.
• Analytics technologies: Used to understand how visitors find and use the Site and to improve Site performance.
• Advertising technologies: Used to measure campaigns, limit repeated advertisements, create audiences, and deliver advertising that may be more relevant to visitors.

Most browsers allow you to remove or reject cookies through their settings. Blocking certain cookies may affect the operation of the Site, including shopping-cart, account, and checkout features.

Where required, you may manage nonessential cookies and related privacy choices through the cookie banner or privacy-preferences link available on the Site.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Arrange shipping, freight delivery, and local pickup
• Provide invoices, receipts, and order confirmations
• Process returns, exchanges, refunds, warranty matters, and damaged-shipment claims
• Provide product information and fitment assistance
• Respond to questions, service requests, and customer-support inquiries
• Create and maintain customer accounts
• Communicate about orders, products, services, and account activity
• Send marketing communications when permitted by law and consistent with your preferences
• Create customer segments and provide offers to audiences based on purchase history or interactions with the Site
• Measure and improve our products, marketing, customer service, and Site performance
• Personalize Site content and product recommendations
• Detect, investigate, and prevent fraud, misuse, security incidents, and other harmful activity
• Maintain business, accounting, tax, warranty, and transaction records
• Comply with legal obligations and enforce our agreements and policies
• Protect our customers, employees, property, business, and legal rights

Marketing Communications

If you choose to receive promotional emails or text messages, we may use your contact information to send product information, special offers, reminders, or other marketing communications.

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email. You may opt out of promotional text messages by replying STOP. Opting out of marketing does not prevent us from sending nonpromotional communications concerning an order, account, transaction, or customer-service request.

Targeted and Behavioral Advertising

We may work with advertising and analytics providers to measure marketing performance and display advertisements based on activity over time and across websites or services. These providers may use cookies, pixels, or similar technologies to collect identifiers and information about Site interactions.

You can manage advertising preferences through the following services:

• Google: Google My Ad Center
• Facebook and Instagram: Meta Ad Preferences
• Microsoft: Microsoft Advertising Settings
• Digital Advertising Alliance: WebChoices Opt-Out Tool

These opt-out tools are provided by third parties and may use cookies to remember your selection. Clearing cookies or using a different browser or device may require you to renew your choices.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, including:

• Shopify: Shopify powers our online store, checkout, and related ecommerce services.
• Payment processors: To authorize and process payments, refunds, and fraud screening.
• Shipping and logistics providers: To arrange package delivery, freight transportation, tracking, and delivery support.
• Analytics and advertising providers: To measure Site activity, assess marketing performance, create audiences, and provide relevant advertising.
• Technology and business-service providers: Such as hosting, email, customer support, inventory, order-management, accounting, security, and fraud-prevention providers.
• Professional advisers: Such as attorneys, accountants, auditors, insurers, and consultants.
• Government and legal authorities: When required to comply with a subpoena, court order, law, regulation, or other lawful request.
• Business-transfer participants: In connection with a merger, financing, sale, reorganization, acquisition, bankruptcy, or transfer of some or all of our business or assets.

We may also disclose information when necessary to investigate fraud or unlawful activity, enforce our terms, protect legal rights, or protect the safety of R & P Carriages, our customers, or others.

We do not disclose payment-card information for independent third-party marketing.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, security, fraud prevention, analytics, and related services.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Privacy Policy.

Sale, Sharing, and Targeted-Advertising Choices

Some privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising activities involving cookies or online identifiers, even when no money is exchanged for personal information.

Where applicable, you may use the Site’s privacy-preferences or data-sharing opt-out link to request that personal information not be used for these activities. We will process applicable browser-based opt-out preference signals, such as Global Privacy Control, as required by law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining transaction and warranty records, complying with tax and accounting obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods vary according to the type of information, our relationship with you, legal requirements, and operational needs. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online transmission, storage system, or security measure can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for notifying us if you believe an account or transaction has been accessed without authorization.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights concerning your personal information:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a portable copy of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising, sharing, or sales of personal information
• Appeal a decision concerning a privacy request where provided by law
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right

These rights are subject to applicable exceptions. For example, we may retain information needed to complete transactions, maintain legally required records, detect fraud, protect legal rights, or fulfill warranty and safety obligations.

Submitting a Privacy Request

To submit a privacy request, email mariah@needatrailer.com with the subject line Privacy Request, or contact us by mail using the address below.

Please include:

• Your name
• The email address or telephone number associated with your account or order
• The nature of your request
• Any relevant order number

We may need to verify your identity before completing a request. Verification information will be used only to confirm identity and process the request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence of that authorization and may contact you directly to confirm the request.

International Visitors

If you access the Site from outside the United States, your personal information may be processed in the United States, Canada, or other countries where Shopify or our service providers operate. These countries may have data-protection laws that differ from those in your jurisdiction.

Where required, personal information is processed under an appropriate legal basis, which may include performance of a contract, compliance with a legal obligation, consent, or legitimate business interests.

Third-Party Websites and Services

The Site may contain links to websites, applications, maps, social-media services, payment services, or other resources operated by third parties. We are not responsible for the privacy, security, accuracy, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13.

If you are a parent or legal guardian and believe a child under 13 has provided personal information through the Site, please contact us so that we can investigate and take appropriate action.

Do Not Track

Some browsers provide a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, the Site may not respond to those signals. We honor legally recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, legal obligations, or other operational needs. The revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to submit a privacy complaint, please contact us:

R & P Carriages
Attn: Privacy Compliance
270 E. Jackson St.
Seneca, IL 61360
United States

Email: mariah@needatrailer.com
Telephone: 815-357-3292