Customer Satisfaction is our Priority!
We stand behind everything that we sell and will do everything possible to assure you are satisfied!!!
When you receive your purchase if you are not 100% satisfied, please email us and we will do our best to make you happy. If you still want to return your purchase, simply ship the item(s) back to us and we will refund your original purchase price.
We offer money back on ALL items we sell, but unless the item was "not as described", Buyers are responsible for the postal cost of returning the items.
Please carefully read the description, and confirm the item will fit your needs! We try to provide all the information you need to make a informed decision, so please read the description fully. If you are still "not sure" Ask us before buying! Buyer must pay return shipping on items simply "bought by mistake".
We must be notified of the intent to return your item within 30 days of receiving the item.
Items returned must be in the same condition that they were received.
How to return
1,Please contact us for return address .
2,Shipping back the package: The RMA#(Return Merchant Authorization Number = Your ebay ID) must be clearly written on the return package ,Otherwise the package will be refused.
We ship using USPS (Mail) and UPS at our discretion, based on lowest cost- (You must provide both mailing and physical shipping address, if different)., but we may use others at our discretion.
Priority Mail or First Class Mail is used for small packages (not parcel post or media mail).
Shipments to Alaska, Hawaii, and Puerto Rico may be charged a shipping cost more the amount listed for this item, please ask before you bid.
Tracking numbers are automatically uploaded to your eBay order and also emailed to your email address on file with eBay as soon as we create the label. Typically, all packages leave our warehouse between 12:00PM - 4:00PM CST the next businesses day after you purchase. (we pack in the morning and ship that afternoon!)
We will ship outside the United States, please contact us for shipping quotes. Any items advertised as "free Shipping" will be shipped to the lower 48 United States only.
We will ship overnight UPS or USPS, for actual shipping cost. Please contact us as soon as possible - if your order is time critical. Our Phone number will be given to you once you place the order. For estimated shipping cost, vist ups.com (our zip is 61360)
Normally we ship Monday thru Friday, within 24 hours of payment (weekend/holiday purchases are shipped the first business day) BUT we may ship as fast as a few minutes after you pay, so if you want or need special requirements, please call us, and confirm we are aware of your special needs. (we sometime ship orders as fast as one every 90 seconds, using a fully automated order and shipping system, special needs WILL Get missed!)
We are committed to eBays 24 hour shipment policy, we are no longer able to hold orders: They must ship out within 24 hours of ordering.
All eBay purchases can be paid by PayPal, COD, or any other payment method allowed by eBay.
You may contact us at our store Monday-Friday 9:00-5:00PM or Saturday 9:00-3:00PM CST
Shipments within Illinois and order pickups are required to pay 6.5% Illinois sales tax.
All eBay items are eligible for pick up at our store; 270 E Jackson Street, Seneca, IL 61360. Please call to confirm availability of parts.
International Buyers- Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
We ship export shipments via USPS only. We ship Priority Mail only. Please note transit times for 1st class can be over 8 to 10 weeks so we do NOT use 1st class mail. You will be provided with a tracking number and proof that we mailed it, but we can not be responsible for any item after it leaves the United States.
Puerto Rico , Alaska, Hawaii and other areas outside the 48 Contiguous States may have higher shipping cost, contact before paying, for shipping Rates and Terms, and agree to shipping terms
We are a Family company and have been in business over 15 years, and currently stock over 200 trailers of all types, with a full Service Department and Parts Inventory with a 10,000 sq ft Warehouse. We stock AND INSTALL what we sell! We can Answer your Questions! We do get busy at times, but you can count on is warm friendly customer service, and a honest, personal approach to doing business. Look at our feedback, and rest assured you are dealing with solid, knowledgeable company!
-Robin and Paul
R and P Carriages